Renew Spine & Pain Institute is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy describes how we collect, use, and safeguard information when you enroll in our patient messaging campaign.

When you participate in our messaging campaign, we may collect the following types of information:

• Personal Identifiers: Name, phone number, email address, date of birth.
• Medical Information: Details of your appointments, treatment plans, and other health-related communications.
• Communication Preferences: Your preferences for receiving messages (e.g., SMS, email).

The information we collect is used for the following purposes:

• Communication: To send appointment reminders, health-related information, and updates regarding your treatment.
• Personalization: To tailor messages to your health needs and preferences.
• Compliance: To comply with legal and regulatory requirements.

By enrolling in the messaging campaign, you consent to receive messages from us. You can opt out at any time by:

• Replying to Messages: Follow the opt-out instructions provided in the messages.
• Contacting Us: Email us at frontdesk@renewspine.com or call us at 310-943-7267.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Protecting sensitive data during transmission and storage.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Monitoring: Regularly monitoring systems for vulnerabilities and breaches.

We do not sell or share your information with any third parties.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law.

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Request corrections to any inaccurate or incomplete information.
• Withdraw Consent: Withdraw your consent to our use of your information at any time.

To exercise these rights, please contact us at frontdesk@renewspine.com or call us at 310-943-7267.

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the date at the top of this policy and, where appropriate, notifying you through our messaging service or other means.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Renew Spine & Pain Insitute

Address: 9229 Wilshire Blvd, Beverly Hills, CA 90210

Email: frontdesk@renewspine.com

Phone: 310-943-7267

• Personal Health Information (PHI): Information about your health status, treatment, or healthcare payment that can be linked to you.
• HIPAA: The Health Insurance Portability and Accountability Act, which sets standards for the protection of PHI in the U.S.